Booking Conditions
These Booking Conditions together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with UNITED GROUP TRAVEL LTD. COMPANY NO.13052351. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.1 Financial Protection United group travel ltd are members of PROTECTED TRUST SERVICES(PTS), who operate a client trustee account. All client money paid to United Group Travel is paid into the trust account which ensures consumer funds are financially protected. This is in line with the UK and EU Package Travel Regulations of 2018 for consumer protection. To contact PTS and check the status of UNITED GROUP TRAVEL LTD, quote membership no.5666. 2. INSURANCE Protection in case you can’t travel or are taken ill or have an accident whilst away. It is a condition of your contract with us, that you have a suitable form of protection in place to cover you in the case you are unable to travel for an unexpected reason outside of your control, or in the event that you are taken ill or have an accident you can take out a travel insurance policy, which may provide you with cover for these circumstances. If you take out an insurance policy, you should be satisfied that it fully covers all your requirements including cover for cancellation charges and repatriation in the event of accident or illness. If you choose to travel without suitable travel insurance policy, you will be required to pay for the cost of any extended stay and any transport home. Please note: Should you need to cancel within 28 days, you will need to make a claim against your insurance policy to cover any monies paid.3. Booking and Paying -If you wish to confirm the booking you must pay. A non-refundable deposit at £30 per person. You must ensure you pay the balance of monies due 8/10weeks before departure (or as payment date stated). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges will become payable. Your booking is confirmed when we issue you with a booking confirmation. If your booking confirmation or any other document is incorrect you must advise us within 3 days. You will receive your travel tickets in the post approximately 7- 10 days prior to departure. 4. Accuracy- We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances. 5. Special Requests -Any special requests must be advised to us at the time of booking e.g. dietary requirements, room location, etc. these cannot be guaranteed, and they do not form part of your contract with us. Where a payment is made for additional facilities (for example a view room), our liability shall be limited to the brochure price of that supplement. 6. Fitness to Travel and Medical Conditions -We are not a specialist disabled company; If you or any member of your party is mobility impaired or has any medical circumstances or disabilities which may affect your holiday you must contact us on 01670632460 so that we can ascertain if your chosen hotel is able to satisfy your needs. Please note it is essential that all customers are able to manage the steps necessary to board a coach either unaided or with the assistance of members of their own party. Due to weight restrictions on our coaches, we cannot accommodate scooters, either on the outbound or inbound journey. 7. Minimum Number of Passengers -For all of the holidays that we offer, we require a minimum of 20 passengers to have booked in order for us to be able to operate it. If we do not receive this number of bookings in respect of your chosen holiday, we may unfortunately be unable to go ahead with providing that holiday and may be required to cancel your holiday as a result. We will always endeavour to inform you at least 6 weeks before the date of travel and will offer you an alternative choice of holiday. If we choose to cancel in such circumstances, whilst we are not liable to pay you any additional compensation. 8.-If you wish to change any part of your booking after our booking confirmation has been issued, you must inform us in writing as soon as possible. We cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administration fee of £20 per person per change. Please note that we may be unable to transfer holidays within 28 days of departure as the costs of your holiday have already been committed at this stage. Where we are unable to assist you and you do not wish to proceed with the original booking, we will treat this as a cancellation by you. A cancellation fee may be payable. 9. If You Cancel Your Booking Before Departure -If you or any other booking you must notify us as soon as possible. Should one or more members of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.
. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows: Coach holiday and self-drive. More than 42 days before departure deposit only. 29-42 days before departure 40% of holiday. 0-28 days before departure 100% of holiday cost. 10. -As we plan your holiday arrangements many months in advance, we may occasionally have to make changes or cancel your booking, and we reserve the right to do so at any time. Changes: If we make a minor change to your holiday, we will make reasonable efforts to inform you as soon as reasonably possible if there is time before your departure, but we will have no liability to you. Examples of minor changes include change of accommodation to another of the same or higher standard or changes of carriers, or a change in advertised excursion as a result of circumstances beyond our control. -Occasionally we may have to make a significant change to your confirmed arrangements. Examples of “significant changes” include the following, when made before departure: A change of accommodation area for the whole or a significant part of your time away. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away. A change to your departure time of more than 12 hours. Cancellation: We will not cancel your travel arrangements after the balance due date for your holiday, except for reasons of force majeure, failure by you to pay the final balance, or where the minimum 20 clients required for a particular travel arrangement is not reached. If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of: accepting the changed arrangements; or. having a refund of all monies paid; or. if available and where we offer one; accepting an offer of alternative travel arrangements (we will refund any price difference if the alternative is of a lower value). 11. Complaints -We make every effort to ensure that your trip runs smoothly but if you do have a problem during your tour, please inform United group travel immediately who will endeavour to put things right. If your complaint is not resolved locally, and you wish to complain further, please email to: Beverley.ugtl@gmail.com, within 28 days of the end of your stay, giving relevant information. Failure to follow the procedure set out in this clause may affect ability to investigate your complaint and will affect your rights under this contract. 12.Force Majeure -Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, changes as a result of the UK’s decision to leave the EU (if travelling to Ireland), significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) control. 13. Visa, Passport and Health Requirements-If you are travelling to the Isle of Man or Republic of Ireland, it is your responsibility to check and fulfil any passport, visa, health and immigration requirements. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, by visiting https://www.gov.uk/travelaware. We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. 14. Your Behaviour -We want all our customers to have a happy and carefree holiday. All our
member of your party decides to cancel your confirmed customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease, and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made, and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions, and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. 15. Smoking -Smoking is prohibited by law on all coaches 16. Infectious and Contagious Diseases -If you develop an infectious or contagious disease and in our reasonable opinion your presence on the coach represents a serious risk of infection to other customers reserve the right to refuse to allow you to travel. In such circumstances, we will make every effort to assist with alternative means of returning you to your point of origin but responsibility for the costs incurred in such alternative transport will be yours. If you have your own insurance policy, it is your responsibility to make contact with your insurer, but we will make every effort to assist if requested. Please contact us on our emergency number 01670632460 to request such assistance. 17. Hotel Amenities -Some facilities (e.g. lifts) are not always available due to sudden breakdowns or the need to service them. Other facilities (e.g. outdoor swimming pools) are only available when weather permits. The nature and frequency of entertainment is also subject to demand and is at the discretion of the hotel. 18. Our Coach -We will always use best endeavours to provide a coach to our specification, although some facilities may not always be available in the case of sudden breakdown. 19. Late Arrival by Passenger and Passengers in Difficulties -We will be unable to delay departures where you arrive late at any of the stops en route, during your trip, or where you are late to arrive at the departure point and where you miss a pick up you shall have no claim against us for any losses you incur as a result. We will, however, make every effort to assist passengers who get into difficulty through circumstances beyond their control where you notify us and request such assistance by telephoning our emergency number: 07916664174. 21. Excursions -Excursions or other tours that you may choose to book or pay for whilst you are on the trip are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. 22. Luggage -Each passenger is allowed one medium suitcase measuring no more than 69cm x 28cm x 46cm (27in x 11in x 18in) and weighing no more than 20kg (44lb). Passengers are not able to combine their luggage allowances. In the interests of the health and safety of our employees and agents, we ask customers to strictly observe this weight limitation on individual suitcases and customers will be refused porterage facilities for suitcases which exceed the weight limit. Due to the high incidence of overweight cases, for departures on or after 1st May 2026, a £5 per kg excess weight charge will be payable to the driver for each full kilogram that a case weighs over 20kg. You will also be required to ensure that your case is under the 20kg weight limit for the return journey. Published 10/26